If the port details are correct and there are still issues in connecting to the server, you need to get the traceroute details for server and share it to support (at) zohomail (dot) com with the details of your account, your email client, screenshots of the configuration, etc. Ex: In Outlook, you need to check the 'Advanced Server Settings' section. In the case of Zoho Mail, you need to connect to in SSL or TLS ports i.e 465 or 587 respectively.

Sometimes, the email clients connect to the default port 25 when connecting to the SMTP server. Unable to connect to Outgoing Server/ SMTP Server Under the SMTP section, uncheck the 'Save Sent Mail Copy' to not save the emails sent using the configuration in the Sent folder.Navigate to Mail Accountsand click the respective email address from the left listing.In such cases, the user can choose the option Do not save a copy in Sent folder to avoid duplication.

This causes duplicate emails in the Sent folder (one saved by the email client and another by the Zoho Servers). However, there are some email clients who by behavior, save a copy in the local Sent folder. When you send an email from other email clients like Outlook or other email clients using, those emails are automatically saved in your Sent folder. Duplicate Sent Copies - Do not save a copy in Sent folder You may require an Application-specific Password to set up the account on other devices if you've enabled Two-Factor Authentication. Require Authentication: Yes. The email address should match the email address/ email aliases of the account, for which the authentication details are provided. SMTP Configuration settings for Zoho Mail - TLS The email address should match the email address/ email aliases of the account, for which the authentication details are provided. Outgoing Server Settings: (Organization users with a domain-based email address, Server Name: Outgoing Server Settings: (Personal users with an email address, Server Name: SMTP Configuration settings for Zoho Mail - SSL SMTP or Simple Mail Transfer Protocol allows you to send emails from an email application through a specific server. For example, if you want to use your Zoho Mail account to send email through another email client, you will need to configure the settings in that client with Zoho's SMTP information.

Unable to receive emails from website contact forms.

Unable to Connect to Outgoing Server/ SMTP server.

Duplicate Sent Copies - Do not save a copy in Sent folder.

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